Customer Service

It really is our focus

Thank you to all our customers who have left feedback.
You help us improve our service to you.
Man and woman laughing sitting on sofa with a beagle.

Customer Reviews

Often you find organisations that are very happy to sell you a product but don't want to know you when something goes wrong with it. Not only have I found your company first class in terms of handling my sale orders but also first class in responding when I struck trouble. Full marks for your level of customer service. Please pass on my thanks to tom.

Margaret

We have been using Sureguard products for years. Never a hiccup. No disappointments - ever. Your website is on of the easiest to navigate I have come across too.

Kathy

As a fellow Australian manufacturer and subscriber to the Australian made campaign, I just wanted to congratulate your company on your website and online ordering efficiency. Today I ordered the possum electric barrier and I am hoping this works as well as your customer service!

Peter Sutton
  • All Reviews

    25 / 998
    Average Rating: 4.9
    Sally Sneyd
    Rating: 5/5
    Excellent customer service and great products
    I purchased 2 different type of snake stake products. The nighttime glowing ones had a nice glow. The only negative is the sound it produced. I also purchased the silent snake stakes and they were like they state...silent which is a great positive over the other snake stakes that make noise. These are great products. Haven’t seen the snake that was in our backyard since the day I put them in.
    Tracy Lloyd
    Rating: 4/5
    Prompt service
    The online ordering was easy, our purchase arrived quickly. Thank you
    Monty
    Rating: 5/5
    Great service
    Fast response and when I was not sure if I am ordering the correct amount, the personal contact and discussions were very friend,y and helpful, providing me with confidence in the product.
    Roslyn Dorrington
    Rating: 5/5
    Battery operated Snake Repellants
    I purchased 4 snake repellants late last year for my home and this new order was a gift for my son's birthday. He was happy to receive them, as they get many snakes where they live including browns.. We both have animals needing protection from these reptiles. I am very happy with the product at my home and have not seen any snakes in my back yard, yet the neighbours have had sightings. I back onto a nature reserve, a natural habitat for snakes. So far so good. I used another brand in solar repellents last year, which were more expensive, but were not water tight and quickly became useless. I am happy with my new purchases to date and the service was efficient.
    David Taylor
    Rating: 4/5
    Good Service
    The salesman was first class once I got through. That took a long time. Perhaps a measure of successful products
    Matthew Edwards
    Rating: 5/5
    Fence customer service
    Excellent service: staff were unsure if I had ordered the right gear for the task and recommended I send photos or a plan which I did. The fence is working perfectly, thank you.
    Roger Pettersson
    Rating: 5/5
    Clear info
    Informed every step of the order from confirmation to delivery
    David Jensen
    Rating: 5/5
    Order
    Products packed fantastic,arrived in fantastic condition,delivery when stated
    Terry Jones
    Rating: 5/5
    Excellent
    The order came quickly and with out delay.
    Mrs Patricia A Payne
    Rating: 5/5
    Excellent service.
    Easy to deal with, easy internet site to shop on and very fast with delivery thank you.
    Ms Margaret M Grant
    Rating: 5/5
    Bird Deflectors
    Easy to order. Fast delivery. Recommended
    Ivan Steinthal
    Rating: 5/5
    Turkey moved on
    Quick delivery,question answered promptly, I have passed your company name to a prospective customer.
    Henry Byron
    Rating: 5/5
    Great service
    Purchased orders arrived very fast all in good order, Sureguard is great to deal with. "I'll be back".....
    Muhammad Essop
    Rating: 5/5
    Great service
    I had an easy digger tool which got damaged with its first use, hitting a buried rock. They replaced it promptly and were very helpful
    Chris Fowler
    Rating: 5/5
    Service and products
    Excellent, reliable, fast service. Great free advice and always happy to discuss problems and suggest alternatives or solutions.
    Warren Wintour
    Rating: 5/5
    Great, fast service
    I was extremely impressed at how quickly my order was processed, despatched and delivered. Very well done..
    Betty & Brian Manning
    Rating: 5/5
    customer service
    customer service is excellent with tracking and fast delivery
    Linda Moore
    Rating: 5/5
    Customer service
    1st class customer service .... fast and professional
    Arthur Crummer
    Rating: 4/5
    Battery snake replants
    Installed Sureguard two years ago, have not sighted a snake since. Previously had seen two brown and one black snakes in back yard. Happy with this product.
    Dana Trading (Mark Schulz),
    Rating: 5/5
    Great service
    Perfect fast service and thank you for valuable advice given to me
    Craig Skipper
    Rating: 5/5
    Great Service
    Suregaurd noticed a problem with my initial order and contacted me to fix it straight away, The problem was resolved immediately and the solution was perfect for my situation. All of my orders have been received faster than expected and the products are first class
    Barrington River Organic Farm
    Rating: 5/5
    discussions with Brad
    Excellent response in repairing faulty unit
    Scott Robinson
    Rating: 4/5
    ping fence
    Initially thought, OMG how long will this take to put up, but surprisingly after 2 hours 70 meters was in and running, first 2 days were an issue as have St Bernards, they would trample it, but now they stay away. Looks to be working well at present. Thank You
    Helen
    Rating: 4/5
    Services
    Your online, customer and payment services are very good and smooth with no 'added' useless stuff.
    Tri Tran
    Rating: 5/5
    Great product - easy to install.
    I bought a unit with Sureguard over 12 year ago with a second collar. After over a decade of operation the collars finally packed it in so I bought 2 new collars which work OK but it seems the original emitter is not so great now either. Sureguard sent me a new emitter and the same wire works perfectly fine. Great product and fantastic customer service. A quality Australian company.

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